Travellers Complaints

Though hotels, travel agencies, transportation companies, travel guides and reps try their best to fulfill the customer needs …. unfortunately this is not always 100% guaranteed. Result …. in most cases the tour operators receive complaints from the ‘victimized’ travellers. These complaints are serious …. although there are few ones that makes you wonder …..

Customer booked a hotel room with sea view: “I could not sleep because of the noise of the sea!”

Complaint after a holiday on Madeira: “We did not expect to be surrounded by so many Portuguese and very few English people?”

Complaint after taking the Toboggan Ride: “It is irresponsible! They did not have any crash helmet for us!”

Complaint after first eating Espada at a restaurant and then visiting the fish-hall at Mercado dos Lavradores: “I want to complain that the restaurant has given me that awful looking fish to eat!”

Request to a hotel: “I have a request for Mr and Mrs xxxxx. They are both deaf and would like to be given a quiet room.”

Complaint to the cable car company: “There were not even parachutes under the seats!”

Complaint about the performance of the local folk dancers in a hotel: “They sang only in Portuguese!”

Complaint after visiting Madeira: “Nobody told me the place was surrounded by an ocean!”

Another complaint after visiting Madeira: “The locals did not wear any typical costumes, only the latest fashion and all of them drove in cars and not one sledge with an ox!”

Complaint about a restaurant: “There are only two choices of wine at dinnertime – red and white!”

Complaint after visiting the Aqua Park: “Nobody told us that we had to take our own towels and swimming costumes!”

Remark of a customer after visiting Funchal: “It was shame. Taxi drivers had to push their cars to the next free parking space!”

Complaint about a flight: “We were given two seats on the plane near the exit doors and because of the draught coming from the doors we were in bed with a cold for 8 days!”

Customer complaint after a trip on Santa Maria (and the sea was clam): “I got sea sick! They should warn me about that!”

Complaint after visiting Funchal: “All those men playing cards in the park. It should be forbidden!”

Complaint about the Reids hotel: “We had to use what used to be the back entrance of the hotel! Unheard-of!”